[Problem Description]

The hard drives have been installed properly. The IP cameras and recording schedule have been configured properly as well. I can see the live video through IE browser. Why is there not any recorded video at playback?

[Troubleshooting]
Please check your RAID management first. Have you ever formatted your hard drives?

Please follow the instructions below.
(1) Start an IE browser and connect to this NVRmini 2.
(2) Are you able to see “Free Capacity: xx GB” in the upper right corner?
If no, it means there is a problem with your hard drives.
(3) Go to RAID & File System -> RAID Management.
Check if the status of Volume. In normal conditions, you should see this kind of picture below.

[Solution]
Please make sure RAID configuration is being configured properly. You may use either method below.
(1) Run Installation Wizard completely.

(2) Configure the RAID volume at IE browser.
Go to “RAID & File System” and then delete the failed RAID volume if it is necessary.

After deleting volume, you can go to “Create” tab to create a volume. It may take a while for RAID volume formatting. After volume is formatted, click F5 to refresh the page, and you will see “Free Capacity: XX GB”.