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Modem Upgrade Help

You install new versions of the modem's software using the Modem Upgrade page.

Go to the NETGEAR Web site to get new versions of the modem software. After downloading the file, you'll need to unzip (or unstuff) it before upgrading the modem.

IMPORTANT! Once you click Upload do NOT interrupt the process of sending the software to the modem and restarting the modem. If you think the process may be interrupted in some way, click Cancel to keep the current modem software.

To upgrade modem software:

  1. Go to www.NETGEAR.com and download the updated software.
  2. If not done automatically, uncompress the file.
    You may want to read the Release Notes before continuing.
  3. Click Browse.
  4. Locate and select the file you just downloaded and uncompressed.
  5. Click Upload to send the software to the modem.
    This loads the new software in the modem and causes the modem to restart.
    Note: Do not try to go online, turn off the modem, shutdown the computer or do anything else to the modem until the modem finishes restarting! When the Ready light stops blinking, wait a few more seconds before doing anything.
  6. Click Modem Status and check the Firmware Version to verify that your modem now has the new software installed.

IMPORTANT! In some cases, such as a major upgrades, you may need to reconfigure your modem after upgrading it. Refer to the Release Notes included with the software to find out if you need to reconfigure the modem.

If you are unable to successfully upgrade using this method, refer to the Reference Manual on the Modem GearBox CD for other ways to upgrade the modem.