The Extender was not able to connect to your existing network.

  • If you entered the correct passphrase, and the Extender did not connect to your existing wireless network, you might need to move the Extender closer to your router or to a position with a better line of sight. Check the Extender LEDs to isolate the problem. The LEDs are explained in the installation guide and user manual for your product.
  • If you have Access Control List (ACL) enabled in your router, please make sure you have added below MAC address into your router's Access Control List (ACL).
  • The Extender MAC addresses are DE:EF:09:9E:D6:74 DE:EF:09:9E:D6:73 Your wireless adapter MAC address is 02:0F:B5:68:0A:62 Click Cancel to select a different network.