Troubleshooting Frequently Asked Questions
1. Question: The product literature says the WG511U can operate at 108 Mbps. Why do I see no more than 54 Mbps speed on my WG511U Smart Configuration Utility status line?Answer: You are probably connecting to standard 802.11g network. If you use a wireless device with the 108 Mbps logo, such as the NETGEAR WGT624 108 Mbps Wireless Firewall Router, you will see network speeds up to 108 Mbps.Note: 108 Mbps speed is only available in wireless networks that support this proprietary mode.2. Question: Why does the utility kept asking me to Save my settings when I'm trying to close the utility?Answer: This is because you've made changes to the settings and the utility is offering you the chance to save the changes. If you want to avoid these Profile setting prompts, simply hit Apply before you Close the utility program.3. Question: Why doesn't Ad Hoc mode work correctly after I enter a SSID and click Apply?Answer: You need to click the Initiate Ad Hoc button before you click Apply.Here is how you start an Ad Hoc network:a. Fill in the Network Name (SSID).b. Select the Computer-to-Computer (Ad-Hoc) network Type.c. Click initiate Ad Hoc.d. Accept default settings or make proper changes and click OKe. Click on ApplyNote: Be sure all computers in your Ad Hoc network are configured with static IP address in the same subnet.4. Question: How do I remove the WG511U software and utility?Answer: To remove the WG511U software, do the following: Run the "Uninstall WG511U Utility" shortcut in the "Start>Program> NETGEAR WG511U Adapter" menu.5. Question: How do I know if my WG511U card has received a valid IP address from my Wireless Router/AP?Answer: One easy way is to open up the WG511U utility program and check the IP Address in the About tab page.6. Question for XP Professional and XP Home user only: How do I use XP's own Wireless configuration utility that came with the Windows XP?Answer: The NETGEAR WG511U software is designed in such way that user will be asked to choose one of the utility programs during initial software installation. Be sure the card is in the notebook and follow these instructions to change your selection. Go to Control Panel> Network Connections> Wireless Network Connection > Properties> Wireless Networks tab> for the wireless card and check or uncheck "Use Windows to configure my wireless network settings".7. Question: I don't understand the LEDs on the WG511U? Which is Power and which is network activity?Answer: The WG511U LED's behavior is as follows: both blinking alternately means attempting to connect, both blinking together indicates a good connection (fast blinking means data transmission); off means the card is not plugged in or no power applied to the card.8. Question: Is this WG511U IEEE 802.11g standards compliant?Answer: Yes, the WG511 complies with the IEEE 802.11g/a/b standards.9. Question: It is nice to have a browser-based type of Manual on the Resource CD, but how do I get a PDF copy of it, like the Installation Guide?Answer: In the Manual html page, there is a PDF button image at the top right hand corner of the web page. Click on the PDF button brings up the PDF file of the entire manual. You can also Print, E-mail, Bookmark pages using the appropriate icons next to the PDF button.
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